Custom ISP Billing and Customer Portal Development
Appiex builds and scopes ISP billing software and subscriber customer portals for broadband operators. Typical requirements include MikroTik integration, customer records, invoice tracking, payments, reconnection workflows and operational reporting—subject to your systems and approved provider interfaces.
Core Modules for Modern Broadband & ISP Operators
Automated Queue & PPPoE Sync
Instant subscriber bandwidth provisioning, expired account suspension, and automatic reconnection within seconds of bill payment via MikroTik RouterOS API.
24/7 Mobile Money Bill Collection
Subscribers pay monthly broadband bills via bKash, Nagad, or cards with instant webhook verification, ledger reconciliation, and PDF invoice generation.
Customer Dashboard & Support Tickets
Clean subscriber portal to check current package, usage status, payment history, upgrade speed tiers, and submit support tickets.
Sub-ISP, Reseller & Collector Portals
Role-based access control for zone managers, field bill collectors, and sub-operators with commission tracking and daily cash settlement logs.
Automated Billing Reminders
Scheduled SMS and WhatsApp notifications 3 days before expiry, on due date, and upon successful payment confirmation.
High-Uptime Network & Billing Core
Engineered on Node.js, Next.js, PostgreSQL, and Redis queues to handle thousands of simultaneous end-of-month bill payments without lag.
Verified ISP Architecture: Mamun WiFi ISP
Mamun WiFi ISP — Automated MikroTik Billing & Subscriber Portal
Engineered a mission-critical broadband billing and bandwidth management platform serving over 15,000 active internet subscribers.
- ✓Direct MikroTik RouterOS API synchronization for automated PPPoE/queue control
- ✓Instant bKash and Nagad webhook billing with automatic line reconnection
- ✓Automated SMS gateway expiry alerts and real-time network telemetry dashboard
Why Growing ISPs Choose Custom Architecture Over Generic Scripts
Off-the-shelf billing scripts often break under custom reseller rules, multi-router load, or brand-specific customer portals.
- ✓Full source-code and database ownership with zero per-subscriber monthly SaaS tax
- ✓Custom workflows tailored to your exact POP zones, reseller splits, and BTRC reporting needs
- ✓Modern Next.js broadband website + high-converting package sign-up funnel included
Custom ISP Software vs. Generic Ready-Made Billing Scripts
| Feature / Requirement | Appiex Custom ISP Platform | Generic Ready-Made ISP Script |
|---|---|---|
| Per-Subscriber Recurring License Fee | None (Full Custom Ownership) | Monthly fee increases as subscribers grow |
| MikroTik Multi-Router Queue Sync | Redis-queued asynchronous worker sync | Often lags or times out on large router fleets |
| bKash / Nagad Instant Reconnection | Direct merchant webhook (< 5s reconnect) | Manual verification or fragile plugins |
| Custom Reseller & Zone Collector Logic | Built to your exact operational rules | Fixed rigid templates |
Frequently Asked Questions
How does automated MikroTik reconnection work when a user pays via bKash or Nagad? +
When a subscriber completes payment via bKash or Nagad, the payment gateway sends an instant cryptographic webhook to our backend. The system marks the invoice paid, logs the transaction in PostgreSQL, and triggers a MikroTik RouterOS API command to re-enable the user's PPPoE profile or queue within seconds.
Do you sell a ready-made monthly SaaS script or build custom ISP software? +
We specialize in custom ISP software, customer portals, and broadband provider websites tailored to your operation—giving you dedicated infrastructure and full ownership without per-user SaaS lock-in.
আইএসপি বিলিং সফটওয়্যার এবং মাইক্রোটিক অটোমেশন কীভাবে কাজ করে? +
আমাদের কাস্টম আইএসপি বিলিং সফটওয়্যার সরাসরি মাইক্রোটিক রাউটার এবং বিকাশ/নগদ পেমেন্ট গেটওয়ের সাথে যুক্ত থাকে। গ্রাহক বিল পরিশোধ করার সাথে সাথে স্বয়ংক্রিয়ভাবে ইন্টারনেট সংযোগ চালু হয়ে যায় এবং এসএমএস কনফার্মেশন চলে যায়।
Can you also design our broadband provider's public marketing website? +
Yes. Alongside the billing portal, we design high-converting broadband websites with coverage map checks, package comparison tables, corporate leased-line inquiry forms, and instant online connection booking.
Questions for an ISP billing software project
Before replacing a billing platform, map the full subscriber lifecycle: activation, plan changes, suspension, payments, reconnection and technical support. Plan data import and reconciliation so mismatches do not lock out paying customers.
- Router integration: confirm supported MikroTik versions, authorization and fallback behavior.
- Billing and payments: define invoices, renewal rules, gateways, reconciliation and manual corrections.
- Operations: customer portal, backups, roles, audit logs and staff handover.
Compare the custom software development process or explore web application engineering. Discuss your ISP workflow to establish a realistic scope.
Ready to Automate Your ISP Billing & Subscriber Operations?
Speak with the engineering team behind the 15,000+ subscriber Mamun WiFi platform to scope your custom ISP portal and MikroTik integration.